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Once payment is made, orders are typically dispatched within 3 working days. All UK orders will be dispatched using MyHermes courier service! Once your order has been dispatched, you will receive a tracking number and your order will be delivered straight to your door! Once dispatched, your order is aimed to be delivered to you within 2 working days!
International orders will be dispatched using Royal Mail services which will require a signature on delivery. Please expect between 5 – 10 working days for orders to be delivered outside of the UK.
If customers need their order quicker, please email firstname.lastname@example.org
Please email email@example.com to return an item, stating your reason and reference number.
Products can be returned within 14 days of purchase, if the item is in its original packaging (tags not removed, unmarked etc.) and is unused then a full refund can be issued. Buyer pays return postage.
If delivery was free because the overall value of the order was over a certain price, and the returned items makes it below the required value, then the cost of delivery will be deducted from the refund. Any order than includes a free gift and that order is returned, the gift will be deducted from the refund.
All of our posted orders require signature upon delivery and is insured. We recommend that when returning a product that you use insured recorded delivery and keep your proof of postage receipt. We are not responsible for non-arrival products of returned goods and the customer is responsible for the items until they reach us.
Socks and personalised items are not eligible for return.